We strive to respond to all inquiries within 24 business hours. For urgent matters, we recommend calling our office directly. If you've submitted a form through our website, you'll receive an automated acknowledgment email, followed by a personal response from our team. During peak seasons (May-July and October-December), response times might be slightly longer, but we'll always keep you updated.

For your first consultation, we recommend bringing your academic transcripts, standardized test scores (if available), resume/CV, and any specific questions or concerns you'd like to discuss. If you're considering a particular course or university, bring any research you've done. This helps our counselors provide more personalized guidance. Don't worry if you don't have all these documents—our initial consultation can still help you understand the study abroad process.

Yes, we offer free initial consultations to discuss your study abroad goals, evaluate your profile, and provide general guidance. This consultation typically lasts around 30-45 minutes. Our comprehensive services beyond the initial consultation, such as application assistance, visa guidance, and test preparation, are offered as part of our service packages, which our counselors will discuss with you based on your needs.

Absolutely! We offer virtual consultations via video call for students who cannot visit our offices in person. Our online services include all the benefits of in-person counseling. You can schedule a video consultation through our website or by calling our office. We also provide email support and have dedicated WhatsApp lines for quick queries. Our digital document portal allows for secure sharing of your application materials and important documents.